FAQ

Are your watches genuine?

Yes 100%. Every watch is brand new and authentic, and arrives with its original box and papers.

Do you offer shipping, and what are the costs?

We offer shipping across Malta, Gozo, and Europe.

  • Malta & Gozo: Free shipping on orders over €30, or €8 for orders under €30.
  • Europe: Flat rate of €16.

How long will it take to receive my order?

Malta & Gozo: Orders are typically delivered within 1–2 working days.

Europe: Delivery usually takes 5–10 working days.

What is your return policy?

You have 14 days from delivery to return any watch, for any reason. It needs to be unworn, with all tags, packaging and papers. Email support@chronovault.com.mt with your order number to start, full details in our Refund Policy.

What warranty do I get?

Every watch is covered for 2 years, in line with the EU legal guarantee. If a fault develops through normal use, we'll repair, replace or refund - contact us with your order number and a description of the issue.

Can I cancel or change my order?

If your order hasn't shipped yet, contact us as soon as possible on +356 79042111 or support@chronovault.com.mt and we'll cancel or amend it. If it has already shipped, you're covered by our 14-day return policy - you can return it for a full refund once it arrives.

How do I know my order is confirmed?

Once your order has been successfully placed and payment has been processed, you will receive a confirmation email sent to your registered email address.

What should I do if I entered incorrect order details?

If you made a mistake in your order details, please contact us via email on support@chronovault.com.mt or through our contact page immediately so we can try to correct it before shipment.

How do I contact customer support?

You can contact us via email on support@chronovault.com.mt or through our contact page, and we will respond as soon as possible.