Contact information

Last Updated: April 19, 2026

GET IN TOUCH

At ChronoVault, we are committed to providing exceptional customer service. Whether you have questions about an order, need assistance with a product, or simply want to learn more about our collections, our team is here to help.


CONTACT INFORMATION

Email Support
  • General Inquiries: info@chronovault.com.mt
  • Customer Support: support@chronovault.com.mt

Phone Support
  • Malta & International: +356 79042111
  • Available 24/7

Company Details
  • Business Name: ChronoVault
  • Registered in Malta
  • Registration Number: MT32735301


HOW WE CAN HELP

Order Assistance
  • Order status and tracking
  • Shipping and delivery inquiries
  • Address changes or corrections

Product Support
  • Product specifications and availability
  • Warranty and authenticity questions
  • Care and maintenance guidance

Account & Payment
  • Account setup and management
  • Payment method updates
  • Refund and exchange requests

General Inquiries
  • Wholesale or partnership opportunities
  • Press and media requests
  • Feedback and suggestions


RESPONSE TIMES

We strive to respond to all inquiries as quickly as possible:

  • Email: Within 24–48 hours 
  • Phone: Depending availability

During peak periods or public holidays, response times may be slightly longer. We appreciate your patience.


BEFORE YOU CONTACT US

To help us assist you more efficiently, please have the following information ready when reaching out:

  • Your order number (if applicable)
  • The email address associated with your account
  • A brief description of your inquiry or issue
  • Any relevant photos or documentation (for damaged items or product concerns)


VISIT OUR STORE

ChronoVault operates exclusively online to offer curated timepieces directly to customers across Europe. We do not currently operate a physical retail location.

All products are shipped from our secure facility in Malta, ensuring authenticity and quality control at every step.


FOLLOW US

Stay updated on new arrivals, exclusive offers, and watch care tips by following us on our social media channels. Links can be found in the footer of our website.

📧 Email: info@chronovault.com.mt
📞 Phone: +356 79042111
🏢 Company Registration: MT32735301
ChronoVault
Malta