Privacy policy
Last Updated: April 19, 2026
OVERVIEW
ChronoVault operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ChronoVault utilizes secure, industry standard e-commerce infrastructure to enable us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact Details
- Name, address, billing address, shipping address, phone number, and email address
Financial Information
- Credit card, debit card, and financial account numbers
- Payment card information, transaction details, form of payment, payment confirmation and other payment details
Account Information
- Username, password, security questions, preferences and settings
Transaction Information
- Items you view, add to cart or wishlist, purchase, return, exchange or cancel
- Past transaction history
Communications With Us
- Information you include in communications, such as customer support inquiries
Device Information
- Information about your device, browser, or network connection
- IP address and other unique identifiers
Usage Information
- Information regarding your interaction with the Services
- How and when you navigate or use the Services
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly From You
- When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information
Automatically Through the Services
- From your device when you use our products or services or visit our websites
- Through the use of cookies and similar technologies
From Our Service Providers
- When we engage them to enable certain technology or when they collect or process your personal information on our behalf
From Our Partners or Other Third Parties
- Information obtained from trusted business partners or publicly available sources
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
- Perform our contract with you, process payments, fulfill orders
- Remember preferences and items you are interested in
- Send account-related notifications
- Process purchases, returns, exchanges or other transactions
- Create, maintain and manage your account
- Arrange for shipping and facilitate returns/exchanges
- Enable you to post reviews
- Create a customized shopping experience, such as product recommendations
Marketing and Advertising
- Send marketing, advertising and promotional communications by email, text message or postal mail
- Show you online advertisements for products or services on the Services or other websites
- Personalize ads based on items you previously purchased or added to your cart
Security and Fraud Prevention
- Authenticate your account and provide a secure payment and shopping experience
- Detect, investigate or take action regarding fraudulent, illegal, unsafe, or malicious activity
- Protect public safety and secure our services
- You are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details with anyone else
Communicating With You
- Provide customer support and respond to your inquiries
- Maintain our business relationship with you
Legal Reasons
- Comply with applicable law or respond to valid legal process
- Respond to requests from law enforcement or government agencies
- Investigate or participate in civil discovery, litigation, or other legal proceedings
- Enforce or investigate potential violations of our terms or policies
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
With Trusted Service Providers
- Third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
With Business and Marketing Partners
- To provide marketing services and advertise to you
- We use trusted platform partners to support personalized advertising based on your online activity
- Our business and marketing partners will use your information in accordance with their own privacy notices
- Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising
When You Direct or Consent
- When you request us to disclose information to third parties, such as to ship products or through social media widgets or login integrations
With Our Affiliates
- Within our corporate group for business purposes
In Connection With Business Transactions
- In the event of a merger, acquisition, bankruptcy, or other business transaction
- To comply with legal obligations, enforce terms of service, or protect the rights of ChronoVault and our users
THIRD-PARTY SERVICE PROVIDERS & HOSTING
The Services are hosted and supported by secure, industry-standard e-commerce infrastructure providers, which collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with our trusted technology partners as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
To help protect, grow, and improve our business, we use certain enhanced platform features that incorporate data and information obtained from your interactions with our Store. To provide these enhanced features, our platform partners may make use of personal information collected about your interactions with our store.
In these circumstances, our platform partners are responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how our technology partners use your personal information and any rights you may have, you can visit their respective privacy policies.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for:
- The privacy or security of such sites
- The accuracy, completeness, or reliability of information found on these sites
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Retention Period
How long we retain your personal information depends on different factors, such as:
How long we retain your personal information depends on different factors, such as:
- Whether we need the information to maintain your account
- To provide you with Services
- To comply with legal obligations
- To resolve disputes or enforce applicable contracts and policies
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know
- You may have a right to request access to personal information that we hold about you
Right to Delete
- You may have a right to request that we delete personal information we maintain about you
Right to Correct
- You may have a right to request that we correct inaccurate personal information we maintain about you
Right of Portability
- You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions
Managing Communication Preferences
- We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you
- If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made
Additional Rights for UK and European Economic Area Residents
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities through your national data protection authority website.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. We encourage you to review this Privacy Policy periodically for any changes.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
📧 Email: info@chronovault.com.mt
📞 Phone: +356 79042111
🏢 Company Registration: MT32735301
📞 Phone: +356 79042111
🏢 Company Registration: MT32735301
For the purpose of applicable data protection laws, ChronoVault is the data controller of your personal information.