Shipping policy

Last Updated: April 19, 2026

OVERVIEW

At ChronoVault, our goal is to provide fast, reliable shipping, no matter where you are located. We proudly deliver to customers all across Europe and are committed to offering a smooth and responsive service at every step.


DELIVERY TIMEFRAMES

All orders go through two stages before arriving at your doorstep:

Processing Time
  • Includes order verification, quality checks, and packaging
  • All orders are prepared and dispatched within 24 hours of being placed

Shipping Time
Shipping times vary depending on your location:

Destination
Estimated Delivery Time
Malta & Gozo (Local Orders)
1–2 working days
Europe
5–10 working days
Please note that delivery times are estimates and may occasionally vary due to external factors beyond our control, including but not limited to: 
  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • High-volume periods


ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available). You can use this information to monitor the progress of your shipment.

If you do not receive a tracking email within 48 hours of your order confirmation, please contact us at info@chronovault.com.mt.


CUSTOMS, DUTIES & TAXES

For orders shipped outside of Malta, please be aware that your shipment may be subject to import duties, taxes, or customs fees imposed by your country.

  • ChronoVault is not responsible for any customs fees, import duties, or taxes applied to your order once it reaches your country
  • These charges are the responsibility of the recipient and are not included in the product price or shipping cost
  • We recommend contacting your local customs office for more information prior to placing an order


SHIPPING ADDRESS ACCURACY

It is your responsibility to provide a complete and accurate shipping address at checkout. ChronoVault is not responsible for orders shipped to an incorrect address provided by the customer.

If you realize you have entered an incorrect address:
  • Contact us immediately at info@chronovault.com.mt
  • If your order has not yet been dispatched, we will do our best to update the address
  • If your order has already been dispatched, we cannot guarantee address changes and any redirection fees will be your responsibility


LOST OR STOLEN PACKAGES

ChronoVault is not responsible for packages that are lost, stolen, or marked as delivered by the carrier but not received by the customer.

If you believe your package has been lost or stolen:
  • Contact the shipping carrier directly using your tracking information
  • Reach out to us at info@chronovault.com.mt for assistance
  • We will do our best to help resolve the issue, but cannot issue replacements or refunds for packages confirmed as delivered by the carrier


DELIVERY ISSUES & DAMAGED ITEMS

If your order arrives damaged or defective:
  • Please inspect your package upon delivery
  • Take photos of any visible damage to the packaging or product
  • Contact us within 48 hours of delivery at info@chronovault.com.mt with your order number and photos
  • We will assess the issue and arrange for a replacement or refund as appropriate


CONTACT

If you have any questions or require assistance regarding your order or shipping, please contact us at:

📧 Email: info@chronovault.com.mt
📞 Phone: +356 79042111
🏢 Company Registration: MT32735301

ChronoVault
Malta